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Ministère de la Santé et des Services sociaux

Ministère de la Santé et des Services sociaux

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The complaint examination in the health ans social services network - Improving the quality of services is our concern!


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The Act respecting health services and social services provides for a complaints examination system applicable to the health and social services network. This pamphlet explains to the users of the network the procedure to follow to express a dissatisfaction, to file a complaint or to report a situation of maltreatment and presents the main actors who can support them in their steps.

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This publication is available in French.


Online since: November 26, 2007
Last modification: July 16, 2019

Author: MSSS

Publication no : 19-723-02A

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